BioWave Marine is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 35 days of the ship date – WITH ORIGINAL PACKAGING. No questions asked and no restocking fees.
1. Email email@example.com or call 833-BIOWAVE with your order number to receive your return authorization. If the item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of their choice.
2. We do not accept any returns after 35 days from ship date.
3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact BioWave Marine as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
5. All refund recipients will receive an email confirmation for their records.